Privacy Policy

At Flowersman.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect information to provide you with the best possible service and deliver beautiful flowers to you and your loved ones.

Personal Information You Provide

When you use our website or place an order, you may provide:

Account Information:

Name
Email address
Phone number
Password (encrypted)

Billing Information:

Billing address
Payment card details (processed securely through our payment processor)

Delivery Information:

Recipient’s name
Delivery address
Recipient’s phone number
Special delivery instructions

Order Information:

Products purchased
Order date and time
Order amount
Delivery preferences

Communication Information:

Messages you send us
Customer service inquiries
Feedback and reviews

Information Collected Automatically

When you visit our website, we automatically collect:

Device and Browser Information:

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Operating system

Usage Information:

Pages you visit
Time spent on our website
Links clicked
Search queries
Referring website

Location Information:

General geographic location based on IP address

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Keep you logged in
Analyze website traffic
Improve user experience
Show relevant advertisements

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

2. How We Use Your Information

We use your information for the following purposes:

To Process and Fulfill Orders

Process your payments
Arrange delivery of your flowers
Send order confirmations and updates
Communicate with recipients about delivery
Handle customer service requests

To Improve Our Services

Analyze website usage and trends
Improve our products and services
Develop new features
Personalize your shopping experience
Conduct research and analytics

To Communicate With You

Send order confirmations and shipping updates
Respond to your inquiries
Send promotional emails (with your consent)
Provide customer support
Send important notices about our services

To Protect Our Business

Prevent fraud and unauthorized transactions
Enforce our Terms & Conditions
Comply with legal obligations
Protect our rights and property
Ensure website security

For Marketing Purposes

Send promotional offers and special deals (you can opt out anytime)
Show relevant advertisements
Conduct marketing campaigns
Send newsletters (with your consent)

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties.

We May Share Information With:

Service Providers:

We share information with trusted third-party companies that help us operate our business:

Payment processors (to process transactions)
Shipping carriers (UPS, USPS, FedEx, local delivery partners)
Email service providers
Website hosting services
Analytics providers
Customer service platforms

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers:

If Flowersman.com is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements:

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights and property
Prevention of fraud or illegal activity
Protection of user safety

With Your Consent:

We may share your information with third parties when you give us explicit permission to do so.

4. Data Security

We take the security of your personal information seriously.

Security Measures We Use:

Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology
Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
Access Controls: Limited employee access to personal information on a need-to-know basis
Regular Security Audits: We regularly review and update our security practices
Secure Servers: Data is stored on secure servers with appropriate safeguards

Important Note:

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.

5. Data Retention

We retain your personal information only as long as necessary:

Account Information: Retained while your account is active, plus a reasonable period afterward
Order Information: Retained for business, legal, and tax purposes (typically 7 years)
Marketing Information: Retained until you unsubscribe or request deletion
Website Analytics: Aggregated data may be retained indefinitely

You can request deletion of your personal information at any time (subject to legal retention requirements).

6. Your Privacy Rights

You have important rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can update or correct inaccurate information in your account settings or by contacting us.

Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Right to Opt-Out

You can opt out of:

Marketing emails (click “unsubscribe” in any email)
Promotional communications
Cookie tracking (through browser settings)

Right to Data Portability

You can request your data in a portable format.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: info@flowersman.com

We will respond to your request within 30 days.

7. Marketing Communications

Email Marketing

If you provide your email address, we may send you:

Order confirmations and updates (transactional emails – always sent)
Promotional offers and special deals (marketing emails – you can opt out)
Newsletters and seasonal announcements (with your consent)

How to Opt Out

You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in any promotional email
Adjusting your account preferences
Contacting us at info@flowersman.com

Note: You will still receive essential order-related emails even if you opt out of marketing communications.

8. Third-Party Websites

Our website may contain links to third-party websites, including:

Social media platforms
Payment processors
Partner websites

Important: We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Flowersman.com is not intended for children under 18 years of age.

We do not knowingly collect information from children under 18
If we discover we have collected information from a child, we will delete it immediately
Parents or guardians who believe we may have collected information from a child should contact us immediately

10. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies:

Required for website functionality
Enable shopping cart and checkout
Remember your login status

Analytics Cookies:

Help us understand how visitors use our site
Collect anonymous usage data
Improve website performance

Marketing Cookies:

Show relevant advertisements
Track marketing campaign effectiveness
Personalize your experience

Preference Cookies:

Remember your settings and preferences
Enhance user experience

Managing Cookies

You can control cookies through your browser settings:

Google Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

Note: Disabling certain cookies may affect website functionality.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising your rights

Note: We do not sell your personal information.

To exercise your CCPA rights, contact us at info@flowersman.com

12. International Users

Flowersman.com is based in the United States and our services are intended for U.S. customers.

If you access our website from outside the United States:

Your information may be transferred to and processed in the United States
U.S. data protection laws may differ from those in your country
By using our website, you consent to the transfer of your information to the U.S.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services

When We Make Changes:

We will post the updated policy on this page
We will update the “Last Updated” date
For significant changes, we may notify you by email
Continued use of our website after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@flowersman.com

Response Time: We will respond to your inquiry within 2-3 business days.

15. Your Consent

By using Flowersman.com, you consent to:

The collection and use of your information as described in this Privacy Policy
Our use of cookies and tracking technologies
The transfer and processing of your data as described

If you do not agree with this Privacy Policy, please do not use our website or services.

Thank you for trusting Flowersman.com with your personal information. We are committed to protecting your privacy and providing you with exceptional service.