Return & Refund Policy
This Return & Refund Policy applies to all purchases made through Flowersman.com. It explains how we handle refunds, replacements, and order issues to ensure you’re completely satisfied.
When You Can Request a Refund or Replacement
We want you to love your flowers! You may request a refund or replacement if:
- The flowers you received look significantly different from what you ordered
- Your flowers arrived damaged during shipping
- The wrong product was delivered
- Your order wasn’t delivered within the expected timeframe without notice
Our customer support team reviews all requests to ensure fair and appropriate resolutions.
Important Information About Fresh Flowers
Fresh flowers and plants are perishable products. We take great care in preparing and delivering every order, but natural changes can happen due to:
- Temperature during transit
- Handling conditions
- Environmental factors
Report Issues Quickly
Time Limit: Contact us within 24 hours after delivery
If you have any concerns about freshness, quality, or damage:
- Contact us right away
- Include photos of the flowers whenever possible
- Provide your order details
Please note: Requests made after 24 hours may not qualify for a refund or replacement.
Our Freshness Guarantee
At Flowersman.com, we’re committed to delivering fresh, beautiful flowers every time.
Every bouquet is:
- Carefully hand-selected
- Expertly arranged
- Thoughtfully packaged for safe delivery
If something goes wrong:
If your flowers arrive damaged or don’t meet reasonable freshness expectations, contact us within 24 hours with photos. Our team will review your case and provide an appropriate solution, which may include a replacement or refund.
How Returns Work for Fresh Flowers
Because fresh flowers are perishable, we do not require or accept physical returns.
Instead:
- Our team will review your photos and description
- We’ll verify the issue
- If confirmed, we’ll offer a replacement or refund based on the situation
Good news: Since no physical return is needed, you won’t have any return shipping costs!
How to Request a Refund or Replacement
Contact us with the following information:
- Your order number
- A clear description of the issue
- Photos of the flowers (if applicable)
Email us: info@flowersman.com
Response Time: We’ll review your request and respond within 2 business days.
Refund Processing
If Your Refund Is Approved
- Money will be returned to your original payment method
- Processing takes approximately 7 business days after approval
- Your bank or credit card company may take additional time to post the refund to your account
You’ll receive a confirmation email once your refund has been processed.
Replacement Orders
If your request qualifies for a replacement:
- We’ll arrange a new order at no additional cost
- Delivery will be scheduled based on product availability
- We’ll confirm the delivery details with you
Policy Updates
We may update this Return & Refund Policy occasionally to improve our service or comply with regulations. Any changes will be posted on this page with a new effective date.
Questions or Need Help?
Our customer support team is here to help!
Email: info@flowersman.com
We’re committed to making things right and ensuring you have a wonderful experience with Flowersman.com.